Technical Support Agent

Company: Purelight Power
Location: Medford
Posted on: March 20, 2025

Job Description:

Description:Responsibilities:Respond to customer inquiries and provide technical support via phone, email, and chatTroubleshoot technical issues with solar systems and provide solutions to customersDocument all customer interactions and technical issues in our CRM systemWork closely with our installation and maintenance teams to ensure prompt resolution of technical issuesCollaborate with cross-functional teams to improve the customer experienceContinuously learn and stay up-to-date on the latest solar technologies and trendsRequirements:Qualifications:Minimum of 2 years of technical support experience, preferably in the solar or renewable energy industryStrong technical aptitude and ability to troubleshoot complex technical issuesExcellent communication and customer service skillsAbility to work independently and collaboratively in a fast-paced environmentExperience with CRM software and ticketing systemsBachelor's degree in a related field is preferred, but not requiredThis is not a remote positionPI9585e67b3491-25660-37204467

Keywords: Purelight Power, Medford , Technical Support Agent, Sales , Medford, Oregon

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