Front Desk Agent
Company: Lithia Springs Resort
Location: Ashland
Posted on: October 24, 2024
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Job Description:
We are seeking a friendly, professional, and detail-oriented
Front Desk Agent to join us at Lithia Springs Resort. As the first
point of contact for our guests, you will be responsible for
providing accurate and timely information and services in a
courteous manner, ensuring an exceptional guest experience from
check-in to check-out.Position Information: Full-Time, 16.50-17.50
hourly rate. Essential Functions:Greet and check guests in/out
efficiently and professionallyProcess guest payments and obtain
necessary identificationCommunicate and fulfill special guest
requestsRespond to guest inquiries promptly and positivelyManage
and resolve guest complaints professionally and courteouslyAnswer
phone calls promptly and route them appropriatelyPromote hotel
amenities, events, and special packagesCommunicate effectively with
other shiftsComplete daily checklist tasksHandle cash transactions
accuratelyPost charges to guest accountsReconcile shift
transactions and prepare cash dropsDrive company vehicles as
neededManage guest mail, messages, and wake-up callsPerform
additional duties as assignedAdditional Responsibilities:Maintain a
clean and organized work areaConduct yourself professionally at all
timesEnsure a safe working environmentFoster good working
relationships with all departmentsComply with all hotel policies
and proceduresIf you are a hospitality enthusiast with a passion
for customer service and a desire to create memorable guest
experiences, we encourage you to apply for this exciting
opportunity as a Front Desk Agent.Why work for us?A Retirement plan
through the company sponsored 401k plan which includes a company
matchLocal Discounts at our other properties - We work with
properties all over the Portland Metro area, as a member of our
team you have the opportunity to receive special discounts some of
our properties (discounts on parking, meals, staycations and
fitness/racquet facilities)Paid Time Off (Paid sick time for all
employees, PTO for Full Time Employees)Great EAP Benefits, day one!
- As a member of our team you will have access to an array of
benefits and resources starting on your first day, including 3 Free
Counseling Sessions, Access to Gym Memberships & On Demand Fitness
Class Discounts Free Confidential Legal Advice and so much
more!**We are an equal opportunity employer, and all qualified
applicants will be considered for all positions without regard to
race, color, religion, creed, gender, national origin, age,
disability, marital or veteran status, sexual orientation, or any
other legally protected status.Compensation details: 16.5-17.5
Hourly WagePI15fe044e79c7-25660-35653499
Keywords: Lithia Springs Resort, Medford , Front Desk Agent, Sales , Ashland, Oregon
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