Front Desk Agent

Company: Lithia Springs Resort
Location: Ashland
Posted on: September 27, 2024

Job Description:

We are seeking a friendly, professional, and detail-oriented Front Desk Agent to join us at Lithia Springs Resort. As the first point of contact for our guests, you will be responsible for providing accurate and timely information and services in a courteous manner, ensuring an exceptional guest experience from check-in to check-out.Position Information: Full-Time, 16.50-17.50 hourly rate. Essential Functions:Greet and check guests in/out efficiently and professionallyProcess guest payments and obtain necessary identificationCommunicate and fulfill special guest requestsRespond to guest inquiries promptly and positivelyManage and resolve guest complaints professionally and courteouslyAnswer phone calls promptly and route them appropriatelyPromote hotel amenities, events, and special packagesCommunicate effectively with other shiftsComplete daily checklist tasksHandle cash transactions accuratelyPost charges to guest accountsReconcile shift transactions and prepare cash dropsDrive company vehicles as neededManage guest mail, messages, and wake-up callsPerform additional duties as assignedAdditional Responsibilities:Maintain a clean and organized work areaConduct yourself professionally at all timesEnsure a safe working environmentFoster good working relationships with all departmentsComply with all hotel policies and proceduresIf you are a hospitality enthusiast with a passion for customer service and a desire to create memorable guest experiences, we encourage you to apply for this exciting opportunity as a Front Desk Agent.Why work for us?A Retirement plan through the company sponsored 401k plan which includes a company matchLocal Discounts at our other properties - We work with properties all over the Portland Metro area, as a member of our team you have the opportunity to receive special discounts some of our properties (discounts on parking, meals, staycations and fitness/racquet facilities)Paid Time Off (Paid sick time for all employees, PTO for Full Time Employees)Great EAP Benefits, day one! - As a member of our team you will have access to an array of benefits and resources starting on your first day, including 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness Class Discounts Free Confidential Legal Advice and so much more!**We are an equal opportunity employer, and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Compensation details: 16.5-17.5 Hourly WagePIa6267b66e15c-25660-35653499

Keywords: Lithia Springs Resort, Medford , Front Desk Agent, Sales , Ashland, Oregon