Front Desk Agent
Company: Ashland Springs Hotel
Location: Ashland
Posted on: September 21, 2024
Job Description:
Ashland Springs Hotel in Ashland, OR is actively seeking a Front
Desk Agent to join the team!!The ideal candidate for a Front Desk
Agent would be people-orientated professional who is always willing
to help guests. A Front Desk Agent will ensure guests are greeted,
checked in/out of the hotel in an efficient and friendly manner,
and answer any questions the guest might have. We ask our Front
Desk Agent to resolve all guest complaints and issues in a
professional and timely manner. A great helper!Essential
Functions:
- Ensure guests are greeted, checked in and out of the hotel in
an efficient, friendly and professional manner.
- Obtain guest identification and credit/check approval as
directed by hotel policy.
- Ensure special guest requests are communicated, noted and
fulfilled.
- Listen and respond to guest inquiries in a positive and
friendly manner.
- Manage and resolve all guest complaints and problems in a
professional, courteous and timely manner.
- Answer telephones promptly and courteously. Route calls
appropriately.
- Enthusiastically sell property. Offer information and answer
questions on special events, property facilities, amenities and any
special rate packages.
- Communicate with the next shift to pass on necessary
information.
- Complete tasks on daily checklist.
- Adhere to policies regarding handling of employee's cash
bank.
- Post charges to individual room or master accounts.
- Reconcile all charges and cash received during shift and
prepare drop. Have drop witnessed.
- Drive Company vans as needed.
- Handle guest mail and messages per established procedures.
- Offer and properly handle requests for wake up calls.
- Perform all other duties as assigned.Qualifications:
- High school diploma or GED.
- Possession of government required licenses or
certificates.
- Basic math skills and prior cash handling experience.Physical
Requirements:
- 6-8 hours: Standing/Walking
- 3-6 hours: Crouching/Bending/Stooping; Reaching; Grasping
- 1-3 hours: Pushing/Pulling; Lifting/Carrying (up to 50
lbs.)
- Up to 1 hour: Sitting; Climbing StairsWhy work for us?
- A Retirement plan through the company sponsored 401k plan which
includes a company match
- Local Discounts at our other properties - We work with
properties all over the Portland Metro area, as a member of our
team you have the opportunity to receive special discounts some of
our properties (discounts on parking, meals, staycations and
fitness/racquet facilities)
- Paid Time Off (Paid sick time for all employees, PTO for Full
Time Employees)
- Great EAP Benefits, day one! - As a member of our team you will
have access to an array of benefits and resources starting on your
first day, including 3 Free Counseling Sessions, Access to Gym
Memberships & On Demand Fitness
- Class Discounts Free Confidential Legal Advice and so much
more!**We are an equal opportunity employer, and all qualified
applicants will be considered for all positions without regard to
race, color, religion, creed, gender, national origin, age,
disability, marital or veteran status, sexual orientation, or any
other legally protected status. Compensation details: 17-17 Yearly
SalaryPI3886c3169ec7-31191-35614800
Keywords: Ashland Springs Hotel, Medford , Front Desk Agent, Sales , Ashland, Oregon
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