Front Desk Agent
Company: Ashland Springs Hotel
Location: Ashland
Posted on: September 21, 2024
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Job Description:
Ashland Springs Hotel in Ashland, OR is actively seeking a Front
Desk Agent to join the team!!The ideal candidate for a Front Desk
Agent would be people-orientated professional who is always willing
to help guests. A Front Desk Agent will ensure guests are greeted,
checked in/out of the hotel in an efficient and friendly manner,
and answer any questions the guest might have. We ask our Front
Desk Agent to resolve all guest complaints and issues in a
professional and timely manner. A great helper!Essential
Functions:Ensure guests are greeted, checked in and out of the
hotel in an efficient, friendly and professional manner.Obtain
guest identification and credit/check approval as directed by hotel
policy.Ensure special guest requests are communicated, noted and
fulfilled.Listen and respond to guest inquiries in a positive and
friendly manner.Manage and resolve all guest complaints and
problems in a professional, courteous and timely manner.Answer
telephones promptly and courteously. Route calls
appropriately.Enthusiastically sell property. Offer information and
answer questions on special events, property facilities, amenities
and any special rate packages.Communicate with the next shift to
pass on necessary information.Complete tasks on daily
checklist.Adhere to policies regarding handling of employee's cash
bank.Post charges to individual room or master accounts.Reconcile
all charges and cash received during shift and prepare drop. Have
drop witnessed.Drive Company vans as needed.Handle guest mail and
messages per established procedures.Offer and properly handle
requests for wake up calls.Perform all other duties as
assigned.Qualifications:High school diploma or GED.Possession of
government required licenses or certificates.Basic math skills and
prior cash handling experience.Physical Requirements:6-8 hours:
Standing/Walking3-6 hours: Crouching/Bending/Stooping; Reaching;
Grasping1-3 hours: Pushing/Pulling; Lifting/Carrying (up to 50
lbs.)Up to 1 hour: Sitting; Climbing StairsWhy work for us?A
Retirement plan through the company sponsored 401k plan which
includes a company matchLocal Discounts at our other properties -
We work with properties all over the Portland Metro area, as a
member of our team you have the opportunity to receive special
discounts some of our properties (discounts on parking, meals,
staycations and fitness/racquet facilities)Paid Time Off (Paid sick
time for all employees, PTO for Full Time Employees)Great EAP
Benefits, day one! - As a member of our team you will have access
to an array of benefits and resources starting on your first day,
including 3 Free Counseling Sessions, Access to Gym Memberships &
On Demand FitnessClass Discounts Free Confidential Legal Advice and
so much more!**We are an equal opportunity employer, and all
qualified applicants will be considered for all positions without
regard to race, color, religion, creed, gender, national origin,
age, disability, marital or veteran status, sexual orientation, or
any other legally protected status. Compensation details: 17-17
Yearly SalaryPI174911b79022-25660-35614800
Keywords: Ashland Springs Hotel, Medford , Front Desk Agent, Sales , Ashland, Oregon
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here to apply!
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