Front Desk Agent

Company: Ashland Hills Hotel
Location: Ashland
Posted on: September 19, 2024

Job Description:

We are seeking a friendly, professional, and detail-oriented Front Desk Agent to join us at Ashland Hills Hotel. As the first point of contact for our guests, you will be responsible for providing accurate and timely information and services in a courteous manner, ensuring an exceptional guest experience from check-in to check-out.Position Information: Part-Time, 16.50-17.50 hourly rate. Essential Functions:Greet and check guests in/out efficiently and professionallyProcess guest payments and obtain necessary identificationCommunicate and fulfill special guest requestsRespond to guest inquiries promptly and positivelyManage and resolve guest complaints professionally and courteouslyAnswer phone calls promptly and route them appropriatelyPromote hotel amenities, events, and special packagesCommunicate effectively with other shiftsComplete daily checklist tasksHandle cash transactions accuratelyPost charges to guest accountsReconcile shift transactions and prepare cash dropsDrive company vehicles as neededManage guest mail, messages, and wake-up callsPerform additional duties as assignedAdditional Responsibilities:Maintain a clean and organized work areaConduct yourself professionally at all timesEnsure a safe working environmentFoster good working relationships with all departmentsComply with all hotel policies and proceduresIf you are a hospitality enthusiast with a passion for customer service and a desire to create memorable guest experiences, we encourage you to apply for this exciting opportunity as a Front Desk Agent.**We are an equal opportunity employer and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Compensation details: 16.5-17.5 Hourly WagePI8cf73b798c16-25660-35594313

Keywords: Ashland Hills Hotel, Medford , Front Desk Agent, Sales , Ashland, Oregon