Estimator

Company: Puget Collision
Location: Grants Pass
Posted on: April 11, 2025

Job Description:

The Auto Collision Repair Estimator is a skilled hourly position that must be an experienced professional in all aspects of repair planning and proficient in managing most insurance company direct referral programs.--Job Duties/Responsibilities:--Perform all assigned responsibilities according to the Company Standard Operating Procedures.--Greet customers promptly and professionally, assess their needs, and deliver customer service excellence.--Ability to capture potential business from walk-in or call-in customers by instilling confidence and trust in our company's abilities. This involves being well-versed in our certifications and insurance partnerships.--Prioritize jobs based on type of repair and expedite express repairs for cycle time efficiency.--Inspect, analyze, and evaluate damaged vehicles to create accurate repair estimates.--Ability to properly identify prior damage through check-in photos and pre-scanning the vehicle.--Ensure maximum profitability by proper application of labor resources, sales mix, and ensuring repair vs replace.--Inform customer about the repair process, insurance claim and payment procedures and expected delivery date of repair.--Function as a primary point of contact for customers, keeping them informed throughout the repair process; ensuring notes in the file are accurate and complete.--Write a comprehensive auto body collision repair plan after disassembling the vehicle.--Ensure repairs adhere to OE standards, DRP part choices, refinish guidelines and ADAS requirements for calibrations and scanning.--Verify quality is checked at each stage of the vehicle repair process.--Source, order & receive parts according to insurer and company guidelines.--Ensure accurate final bill and estimate accuracy; sublet posted, all supplements are noted including customer authorizations and parts listed correctly per DRP guidelines.--Deliver the vehicle to the customer going over the repair, the paperwork and ensuring all final payments are collected.--Ensure all documentation is scanned into the CCC one file: check-in sheet, estimate, adjusted sheets, invoices, payments, and final bills.--Maintain an accurate CCC Calendar and review inbox items and DRP portals daily.--Cultivate strong relationships with DRP, Fleet and Dealer partners, meeting performance metrics and standards.-----Key Performance Metrics:--Achieve monthly and annual sales goals as specified by the shop manager.--Ensure profitability with Gross Profit of 45% or higher.--Maintain and Ensure Carrier Performance, including State Farm RPM at 700 or higher.--Customer Service Index Score 90+ for keeping the customer informed, on time deliveries, return rate and Net Promoter Score. Surveys should be a minimum of 40% taken monthly.--Cycle Time efficiency should be less than the state average.--Maintain $0 accounts receivable over 31 days and clean files that are ready to close at delivery.--Skills/Qualifications:--I-CAR certification is preferred. I-CAR Pro-Level 1 certification is mandatory within 90 days of employment.--A minimum of 3 years of experience in DRP writing is essential.--Strong relationships with insurance providers are crucial to the success of this position.--Knowledge of metal/refinish replacement and repair techniques.--Proficient with both Mitchell and CCC estimating systems, ERAC and DRP management systems.--Demonstrates excellent verbal and written communication abilities.--Interacts effectively with co-workers, customers, and insurance representatives.--Applies organizational skills to maintain consistency, and efficiency in repair planning process.--Adheres to the company's non-disclosure and confidentiality policies concerning customer information.--Compensation details: 23.5-45.5 Hourly WagePI5bc7e0547545-25660-37376544

Keywords: Puget Collision, Medford , Estimator, Professions , Grants Pass, Oregon